VP CUSTOMER SERVICE
Bill Joined Xtera in 2004 as Vice President of Operations and served in this capacity through transferring manufacturing to a top tier contract manufacturer. Then transitioned to Vice President of Global Support in 2006 as Xtera’s customer base growth dictated the required focus. Bill was Vice President of Operations for Intelligent Reasoning Systems, and was Vice President of the Customer Support organizations for Electro Scientific Industries and Photon Dynamics prior to joining Xtera. Bill started his career as in Process Engineer for both IBM and Hewlett Packard. Bill has travelled the world extensively and has lived in both Taiwan and Zhuhai China, this experience has given him an exceptional understanding of the cultures of Xtera’s diversified customer base.